Call Now For Service:
+1 (330) 944-6833
Call Now For Service: +1 (330) 944-6833
PRIVACY
Privacy Policy
Draft for review before publication
Who we are
Barberton Muffler and Auto Repair is an auto repair shop in Barberton, Ohio. This Privacy Policy explains how we handle information collected through our website, contact form, web chat and text messages.
Information we collect
When you contact us or request service, we may collect your name, email address, phone number, vehicle make, model and year, and the description of your concern. We also receive the contents of your web chat and text conversations, along with the contact details and other information you choose to provide.
When you visit our website, we and our service providers may collect technical and usage information, including your IP address, device and browser information, pages viewed, approximate location derived from your IP address, referring site, interactions with the site, and cookie or similar identifiers. Depending on the tools enabled, this can include advertising identifiers and interaction data.
We do not currently collect payment information through this website. Our website contact form does not ask for a VIN or license plate number. Please avoid sending sensitive information that is not needed to help with your request.
How we use information
We use information to respond to inquiries, discuss vehicle concerns and estimates, arrange and manage appointments, provide customer service, maintain customer and service records, operate and secure the website, understand how visitors use it, measure advertising, and comply with legal obligations.
We may also send appointment reminders, service updates, follow-ups, and promotional email or text messages, subject to applicable consent and marketing requirements. A request for service does not itself confirm an appointment.
Cookies, analytics and advertising
Our website may use cookies, pixels and similar technologies to remember settings, understand site use, measure campaigns, and support advertising. Tools we use or plan to add include Google Analytics and Google advertising tools, Meta/Facebook tools, Microsoft/Bing advertising tools, and Microsoft Clarity. Google Search Console helps us understand website search performance. The specific tools in use and the data they collect depend on how they are configured.
When advertising or analytics tools are enabled, the providers may receive information about your device and activity through cookies, pixels, or similar technologies. Some tools may link activity across websites or use it to measure or personalize advertising, depending on their settings and your choices. Microsoft Clarity may collect interactions such as clicks, scrolling and session recordings, depending on how it is configured. Do not enter sensitive information into the site unnecessarily.
You can manage cookies through your browser settings. You can also use available browser, device, or advertising-provider privacy controls. Blocking some technologies may affect site features. If we provide a cookie or advertising preference control on the site, you may use it to make the available choices.
Who receives information
ClickFunnels provides our website and contact-form platform. BrandOn Growth Lab provides our web chat and text messaging services using Vendasta. These providers may process your information to operate and support the services we use.
Google provides the embedded Google Maps feature. When you load or interact with the map, Google may receive technical information, including your IP address and information about your interaction with the map, under its own policies. Analytics and advertising providers described above may also receive website activity and device information when their tools are enabled.
We may disclose information to providers that help us operate our business, communicate with customers, host or secure the site, or provide analytics and advertising services. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transaction, as permitted by law.
We do not sell customer information or provide customer contact lists to other businesses for those businesses’ own marketing. Advertising and analytics technologies may transmit device and activity data to the providers described above. Their use of that data depends on their settings and policies.
Email and text message choices
You can opt out of promotional emails by using the unsubscribe link in the message or contacting us. You can opt out of promotional text messages by replying STOP or contacting us. Message and data rates may apply. If you need help with text messages, reply HELP or contact us.
Even if you opt out of promotional messages, we may still send non-promotional messages needed to respond to your request, communicate about service, or provide other information related to your relationship with us, as permitted by law. Message frequency depends on your interactions with us and any communications you choose to receive.
How long we keep information
We keep information for as long as reasonably needed for the purposes described in this policy, including responding to inquiries, maintaining customer and service records, resolving disputes, enforcing agreements, and meeting legal, tax, accounting, or other recordkeeping requirements. Retention periods can vary by record type and service provider. We review information for deletion when it is no longer needed, subject to applicable requirements.
Your privacy requests
You may contact us to ask about the personal information we hold about you, request a correction, or request deletion. We will consider and respond to requests under applicable law. We may need to verify your identity and request enough information to locate your records before acting.
Some information may need to be retained for legal compliance, legitimate business records, security, dispute resolution, or other permitted purposes. Deleting a record from an active system may not immediately remove it from backups, which are handled according to their retention schedules. Your request does not automatically stop transactional communications necessary to complete a service you have requested.
Security
We use reasonable safeguards intended to protect information against unauthorized access, use, or disclosure. No method of transmission or storage is completely secure. If an incident occurs, we will assess our obligations and provide notices when required by applicable law.
Children’s privacy
Our website and services are intended for adults seeking auto repair services. We do not knowingly collect personal information online from children under 13. If you believe a child under 13 has provided information to us, contact us so we can investigate and take appropriate action.
Third-party services and links
Our website may link to or contain services operated by others, including Google Maps and the analytics and advertising providers named above. Their handling of information is governed by their own privacy notices and settings. We encourage you to review those notices when you use their services.
Changes to this policy
We may update this policy as our services, tools, or practices change. We will post the updated policy on this page and update its date when it is published.
Contact us
Barberton Muffler and Auto Repair
1158 Wooster Rd W
Barberton, OH 44203
Email: service@barbertonmufflerandautorepair.com
Phone: +1 (330) 944-6833